Last updated: 22nd November, 2024
Welcome to Sanaiee’s Privacy Policy (“Privacy Policy” or “Policy”).
Sanaiee and its affiliated entities (“we,” “our,” or “us”) provide a platform to connect customers seeking home maintenance services with service professionals skilled in areas such as electricity, plumbing, air conditioning, metalwork, appliance repair, and more. This Privacy Policy outlines our practices regarding the collection, storage, use, processing, and disclosure of personal data shared by users when accessing, using, or interacting with the Sanaiee mobile application (“Platform”) or availing of services through it (collectively, the “Services”).
At Sanaiee, we prioritize your privacy and the security of your personal data. By using the Platform, you confirm that you have read and agreed to this Policy, which explains how we handle your personal data. Please read this Policy in conjunction with our Terms and Conditions.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy applies:
This Policy applies to individuals who access or use the Platform. References to “you” or “user” refer to end users of the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.
(b) Review and Updates:
We may periodically update this Policy to reflect changes in our practices or legal requirements. Please regularly review this Policy to stay informed.
(c) Third-Party Services:
The Platform may include links to third-party services, websites, or applications. We do not control or endorse these third-party services and encourage you to review their privacy policies before engaging with them.
2. PERSONAL DATA THAT WE COLLECT
(a) Personal Data You Provide:
– Contact Data: Your phone number and email address when you register or sign in through Google or Apple. You are prompted to provide your phone number to facilitate communication and service delivery.
– Location Data: Your precise location is collected to assign nearby service providers.
– Service Data: Information related to your service requests, cancellations, and service history.
(b) Data Collected Automatically:
– Technical Data: Device details, operating system, IP address, browser type, and other technical data about your interaction with the Platform.
– Usage Data: Information about your app usage patterns, including session duration, navigation, and interactions.
– Analytics and Crash Data: Collected through Google Analytics and Firebase Crashlytics to monitor app performance and resolve technical issues.
(c) Aggregated Data:
We may collect aggregated or anonymized data for analytical purposes. This data is not linked to your identity unless combined with personal data.
(d) Failure to Provide Personal Data:
If you fail to provide the requested personal data, we may be unable to offer some or all of our Services.
3. HOW WE COLLECT PERSONAL DATA
(a) Direct Interactions:
You provide personal data when you:
– Create an account or log in via phone number, Google, or Apple.
– Request or manage services.
– Communicate with us for support or feedback.
(b) Automated Technologies:
We collect data through cookies, server logs, and similar technologies when you use the Platform.
(c) Third Parties:
We may receive technical and usage data from third-party analytics services like Google Analytics and Firebase Crashlytic
4. HOW WE USE YOUR PERSONAL DATA
We process your personal data for the following purposes:
1. Service Delivery: To facilitate your requests and connect you with service professionals.
2. Authentication: To verify your identity using Firebase Authentication.
3. Location Services: To assign appropriate professionals based on your location.
4. Platform Functionality: To improve app performance, resolve issues, and enhance user experience.
5. Communication: To notify you of service updates, changes, or promotional offers.
6. Analytics and Troubleshooting: To analyze app usage and address technical problems using tools like Google Analytics and Firebase Crashlytics.
7. Legal Compliance: To fulfill our legal obligations, if required.
5. DISCLOSURES OF YOUR PERSONAL DATA
We share your personal data only as outlined below:
– Service Providers: Your phone number and location are shared with professionals to facilitate the requested service.
– Analytics and Debugging Tools: Aggregated and anonymized data is shared with Google Analytics and Firebase Crashlytics.
– Legal Obligations: Data may be disclosed to comply with legal requirements or court orders.
– With Your Consent:Your data will be shared for other purposes only with your explicit consent.
6. YOUR RIGHTS
You have the following rights regarding your personal data:
1. Access and Update:You can view and update your phone number or other data through the app.
2. Delete Data: You can delete your account and all personal data stored with us directly through the app or by contacting us via email.
3. Restrict Processing:You can restrict location sharing or data processing, which may impact service delivery.
4. File Complaints:You can lodge complaints with data protection authorities in your region.
7. COOKIES
Cookies help us:
– Recognize you during subsequent visits.
– Improve Platform performance and user experience.
By using the Platform, you consent to the use of cookies.
8. DATA SECURITY
We implement appropriate measures, including:
– Encryption and secure communication protocols.
– Secure authentication through Firebase.
While we strive to protect your data, no system is completely secure.
9. DATA RETENTION
We retain your data:
– For as long as your account is active.
– Beyond account deletion, as required by applicable law or for resolving disputes.
Aggregated data may be retained indefinitely for analytical purposes.
10. UPDATES TO THIS POLICY
We may update this Policy periodically. Continued use of the Platform constitutes acceptance of the revised Policy.
11. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
– Email: privacy@sanaiee.com